Clarien iBank

    Clarien iBank

    Enjoy an enhanced eBanking platform designed to provide the control, security and payment convenience you prefer.

    Enhanced Security and Functionality

    Market leading standard multi-factor authentication for log in and transactions, available immediately in hard token format.

    Optimised Menu Navigation and Access 

    Ease-of-access to customer account portfolios, history and statements, payments, transfers and all current chequing and savings transactions.

    Alerts 

    Customised alert functionalities, end user configurability and control.

    Pre-authorised transactions

    Save time with Pre-Authorised Transaction templates for regular payments. No token authentication needed after initial setup, as long as the transaction amount is under the pre-defined amount or the bank’s set limit.

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    Important Notice for Windows XP users:
    From January 1, 2017 Windows XP users will no longer be able to download IBM Security Trusteer Rapport and no updates for Windows XP will be provided by Rapport after June 2017. To avoid a possible increased risk of security breaches, please upgrade your computer operating system to Windows Vista, 7, 8 or 10.  For more information contact informationsecurity@clarienbank.com

    Personal Clients

    The following information explains the changes you will experience from the current eBanking system to Clarien iBank:
    • Own Account Transfers: The existing eBanking templates will not be migrated to Clarien iBank
    • Intrabank Transfers: All template information will be transferred to Clarien iBank
    • Domestic Transfers (ACH): All template information will be transferred to Clarien iBank
    • International Transfers (Wires): All template information will be transferred to Clarien iBank
    • Bill Payments: All template information will be transferred to Clarien iBank
    • Recurring & Future Dated Payments: All recurring payments will need to be re-entered into Clarien iBank
    • Nicknames: Account nicknames will need to be re-entered into the Clarien iBank
    Client activation is simple – here’s how:ibank token
    1. Call the Clarien Client Service Centre on 441.296.6969
    2. For your security, the Clarien Service Representative will ask you to authenticate your identity by answering a few questions
    3. The Clarien Service Representative will then provide your iBank credentials
    4. You should be prepared to record and keep safe your username and password information
    5. With your token in hand, please be prepared to provide information located on the back of your token to the Clarien Service Representative

    How to PIN your iBank token:
    1. Press OK (green button on the bottom right of the token) and hold until you see “NEW PIN” appear on the screen
    2. Enter a four digit PIN by using the numbers pad on the token, then press OK once complete (Note: If you enter a number by mistake, press the yellow button with the letter C on the bottom left of the token to delete the incorrect number)
    3. “CONF NEW PIN” will appear. Re-enter the PIN number and press OK
    4. “HELLO” will appear, confirming you have successfully pinned your token
    5. Please remember your PIN, as it will be required to log in to the system

    How to log in to Clarien iBank:
    1. Visit clarienbank.com/ibank and click on the “iBank” login button to log in
    2. Enter your user name and password on the login screen
    3. Press OK on the token, the word “PIN” will appear on the screen
    4. Enter your four digit PIN
    5. Press OK
    6. “HELLO” will appear
    7. Press LOGIN on the token
    8. Enter the number that appears on the token screen in Clarien iBank’s “OTP” field and press “Confirm” to complete your login
    9. You are now logged in
    For help and support, please call 441.296.6969
    What is IBM Security Trusteer Rapport?
    When you log into Clarien iBank for the first time, you will see the following Clarien-branded pop-up window inviting you to download and install IBM Security Trusteer Rapport:
    iBankTrusteer1  
    The free download is optional and is not required to use Clarien iBank. However, Clarien recommends that users download IBM Security Trusteer Rapport as it provides additional levels of security for online banking. IBM Security Trusteer Rapport provides:
    • Protection of web browser sessions to prevent tampering of customer transactions
    • Defence against identity fraud to safeguard personal information
    • Prevention of malware infections and removal of existing malware
    • Protection against phishing of login credentials and payment card data to preserve private information
      If I don’t download Trusteer Rapport will my iBank session and account information still be secure?
    Yes. However Trusteer Rapport adds an extra, constantly updated layer of protection. Think of it as adding more security cameras or locks to your home or office. If you do not wish to download Trusteer Rapport at this time, click on the X at the top right of the dialog box or click “Remind Me Later”.

    I already have Trusteer Rapport installed through another bank. Do I need to reinstall it and if so, will it overwrite my existing installation or affect my account?
    No. You do not need to reinstall Trusteer Rapport. As long as Trusteer is up-to-date you will continued to be protected by all banks that are supported by Trusteer Rapport, with the addition of Clarien Bank. If you go through the installation process and you see the screen below, select the middle option (“It works – I just want to update it”) and select “Next”.
      How do I install Trusteer Rapport?
    Trusteer Rapport is integrated with Clarien’s iBank but is controlled by the customers and therefore needs to be downloaded on a per-machine basis for each desktop or laptop you wish to use to access Clarien iBank. It is not available to download for any mobile devices such as tablets or smartphones.

    For Windows users:
    1. Select “Download Now” from the Welcome screen (see Overview, above)
    2. When prompted if you would like to run this program, select “Yes”.
    3. When prompted, select “Agree” to End User License Agreement (EULA) and click “Install”.
    4. When installation is complete, click “Finish”.
    5. Trusteer will run automatically, as indicated by a green icon in the Task Bar and the Browser address window.
    For Mac users (Safari browser):
    1. Select “Download Now” from the Welcome screen (see Overview, above)
    2. Click dmg to open the downloaded file
    3. A folder containing two files will open. Double-click the pkg file to begin the installation process
    4. The Rapport Installer will open – click ”Continue.
    5. A link to the End User License Agreement (EULA) will appear. Click “Continue” and then “Agree.
    6. The installer will advise how much disc space is required to install Rapport. Click “Install” to continue.
    7. Enter your system username and password if prompted and click “Install Software”
    8. When installation is completed, click “Close” to exit the installer
    Chrome browser
    Customers using Google Chrome browser must install an additional extension after it has downloaded.
    1. Right click on the green Trusteer logo in the Task Bar, All Programs Start menu, or Browser address window.
    2. Select Trusteer Endpoint Protection Console
    3. Under Product Settings, go to Chrome extension and select “install”. The extension will then automatically download to your browser.
    iBankTrusteer3 How does Trusteer work?
    The Trusteer icon will appear on or near your browser address bar. When you go to a site that is protected by Trusteer Rapport the icon will turn green. If a site notprotected by Trusteer Rapport the icon will be grey. Trusteer Rapport detects and blocks any attempt by malware to infect the browser and your online banking session.
    iBankTrusteer4
    Can I turn Trusteer off?
    Yes – but to ensure continuous protection, this is not recommended. If you stop Trusteer, you must manually restart it.

    For Windows users:
    To stop Trusteer, right click on the green Trusteer logo in the Task Bar, All Programs Start menu, or Browser address window and select “Stop Trusteer Endpoint Protection”.
    To start Trusteer, right click on the green Trusteer logo and select “Start Trusteer Endpoint Protection”.

    For Mac users:  
    To stop Trusteer, right click on the green Trusteer logo in the Browser address window or in Applications/ Trusteer Endpoint Protection and select “Stop Trusteer Endpoint Protection”.
    To start Trusteer, right click on the green Trusteer logo and select “Start Trusteer Endpoint Protection”.
    When users click on “Stop Trusteer Endpoint Protection” they will be prompted with a Security confirmation message and will need to enter a verification code to complete the shutdown of Trusteer Rapport:

    iBankTrusteer5  

    Commercial Clients

    The following information explains the changes you will experience from the current eBanking system to Clarien iBank:
    • Own Account Transfers: Own account transfer templates will need to be re-entered into Clarien iBank
    • Intrabank Transfers: All template information will be transferred to Clarien iBank
    • Domestic Transfers (ACH): All template information will be transferred to Clarien iBank
    • International Transfers (Wires): All template information will be transferred to Clarien iBank
    • Group Payments/Payroll Files: All group payments and payroll file payments will need to be re-grouped into Clarien iBank using the beneficiary information that will automatically be transferred
    • Bill Payments: All template information will be transferred to Clarien iBank
    • Recurring & Future Dated Payments: All recurring and future dated payments will need to be re-entered into Clarien iBank
    • Nicknames: Account nicknames will need to be re-entered into the Clarien iBank
    Your Clarien iBank Token is your key to securing online account access and transactions. ibank token

    How to PIN your iBank token:
    1. Press OK (green button on the bottom right of the token) and hold until you see “NEW PIN” appear on the screen
    2. Enter a four digit PIN by using the numbers pad on the token, then press OK once complete (Note: If you enter a number by mistake, press the yellow button with the letter C on the bottom left of the token to delete the incorrect number)
    3. “CONF NEW PIN” will appear. Re-enter the PIN number and press OK
    4. “HELLO” will appear, confirming you have successfully pinned your token
    5. Please remember your PIN, as it will be required to log in to the system

    How to log in to Clarien iBank:
    1. Visit clarienbank.com/ibank and click on the “iBank” login button to log in
    2. Enter your user name and password on the login screen
    3. Press OK on the token, the word “PIN” will appear on the screen
    4. Enter your four digit PIN
    5. Press OK
    6. “HELLO” will appear
    7. Press LOGIN on the token
    8. Enter the number that appears on the token screen in Clarien iBank’s “OTP” field and press “Confirm” to complete your login
    9. You are now logged in

    Commercial Client User Activation Steps:
    1. Login to Clarien iBank, as an administrator, using the following credentials
    - Username: your eBanking username
    - Password: initially, the same as the username
    - OTP: generated using your assigned token
    2. Using the Self-management menu, activate the users by assigning them
    a. Tokens
    b. Accounts
    c. Transactions and limits
    d. Signature types
    3. From this point on, each user will be able to login using the similar credentials (as per bullet 1)

    For help and support, please call 441.296.6969
    What is IBM Security Trusteer Rapport?
    When you log into Clarien iBank for the first time, you will see the following Clarien-branded pop-up window inviting you to download and install IBM Security Trusteer Rapport:
    iBankTrusteer1  
    The free download is optional and is not required to use Clarien iBank. However, Clarien recommends that users download IBM Security Trusteer Rapport as it provides additional levels of security for online banking. IBM Security Trusteer Rapport provides:
    • Protection of web browser sessions to prevent tampering of customer transactions
    • Defence against identity fraud to safeguard personal information
    • Prevention of malware infections and removal of existing malware
    • Protection against phishing of login credentials and payment card data to preserve private information
      If I don’t download Trusteer Rapport will my iBank session and account information still be secure?
    Yes. However Trusteer Rapport adds an extra, constantly updated layer of protection. Think of it as adding more security cameras or locks to your home or office. If you do not wish to download Trusteer Rapport at this time, click on the X at the top right of the dialog box or click “Remind Me Later”.

    I already have Trusteer Rapport installed through another bank. Do I need to reinstall it and if so, will it overwrite my existing installation or affect my account?
    No. You do not need to reinstall Trusteer Rapport. As long as Trusteer is up-to-date you will continued to be protected by all banks that are supported by Trusteer Rapport, with the addition of Clarien Bank. If you go through the installation process and you see the screen below, select the middle option (“It works – I just want to update it”) and select “Next”.
      How do I install Trusteer Rapport?
    Trusteer Rapport is integrated with Clarien’s iBank but is controlled by the customers and therefore needs to be downloaded on a per-machine basis for each desktop or laptop you wish to use to access Clarien iBank. It is not available to download for any mobile devices such as tablets or smartphones.

    For Windows users:
    1. Select “Download Now” from the Welcome screen (see Overview, above)
    2. When prompted if you would like to run this program, select “Yes”.
    3. When prompted, select “Agree” to End User License Agreement (EULA) and click “Install”.
    4. When installation is complete, click “Finish”.
    5. Trusteer will run automatically, as indicated by a green icon in the Task Bar and the Browser address window.
    For Mac users (Safari browser):
    1. Select “Download Now” from the Welcome screen (see Overview, above)
    2. Click dmg to open the downloaded file
    3. A folder containing two files will open. Double-click the pkg file to begin the installation process
    4. The Rapport Installer will open – click ”Continue.
    5. A link to the End User License Agreement (EULA) will appear. Click “Continue” and then “Agree.
    6. The installer will advise how much disc space is required to install Rapport. Click “Install” to continue.
    7. Enter your system username and password if prompted and click “Install Software”
    8. When installation is completed, click “Close” to exit the installer
    Chrome browser
    Customers using Google Chrome browser must install an additional extension after it has downloaded.
    1. Right click on the green Trusteer logo in the Task Bar, All Programs Start menu, or Browser address window.
    2. Select Trusteer Endpoint Protection Console
    3. Under Product Settings, go to Chrome extension and select “install”. The extension will then automatically download to your browser.
    iBankTrusteer3 How does Trusteer work?
    The Trusteer icon will appear on or near your browser address bar. When you go to a site that is protected by Trusteer Rapport the icon will turn green. If a site notprotected by Trusteer Rapport the icon will be grey. Trusteer Rapport detects and blocks any attempt by malware to infect the browser and your online banking session.
    iBankTrusteer4
    Can I turn Trusteer off?
    Yes – but to ensure continuous protection, this is not recommended. If you stop Trusteer, you must manually restart it.

    For Windows users:
    To stop Trusteer, right click on the green Trusteer logo in the Task Bar, All Programs Start menu, or Browser address window and select “Stop Trusteer Endpoint Protection”.
    To start Trusteer, right click on the green Trusteer logo and select “Start Trusteer Endpoint Protection”.

    For Mac users:  
    To stop Trusteer, right click on the green Trusteer logo in the Browser address window or in Applications/ Trusteer Endpoint Protection and select “Stop Trusteer Endpoint Protection”.
    To start Trusteer, right click on the green Trusteer logo and select “Start Trusteer Endpoint Protection”.
    When users click on “Stop Trusteer Endpoint Protection” they will be prompted with a Security confirmation message and will need to enter a verification code to complete the shutdown of Trusteer Rapport:

    iBankTrusteer5