Digital FAQs and Scenarios
I visit the teller to withdraw cash so that I can pay bills at several vendors in and around town and Bermuda. How will I pay these bills in the future?
Use your Clarien debit card at any one of our iATMs across the island to withdraw cash at your convenience. If you do not have a Clarien debit card, please visit us at our Point House location from 8:30 AM – 5:00 PM and our team will assist you. We may already have a card ready to collect or we will assist you in ordering a new card.
We have partnered with some of the world’s leading companies to redevelop our platforms and systems. Clients will enjoy enhanced security with the increased confidence and peace of mind that your transactions and interactions with Clarien are among the safest in the world, backed by industry-leading technology and innovation.
Our new Point House location has devices available for use by clients in the Digital Lounge. You are welcome to visit during business hours to use iBank or access other online Clarien resources. The Digital Concierge can also assist you with iBank enrolment and iBank transactions.
We may have a debit card available for you. Please speak with a Digital Concierge team member, or call us on 296.6969. If a card is not currently available to you, we can help you apply for a new debit card immediately.
Once you obtain your MasterCard Debit Card from the Clarien Bank welcome desk, you will need to activate and PIN the debit card by following the provided instructions. Once your card has been activated and the PIN is enabled, you’ll need to wait for 30 minutes while the bank system is updated to include your account and funding information. Following that you will be able to use your debit card on Clarien Bank’s iATM network island-wide.
My tenants pay their rent by making a deposit into my account at the teller counter at 19 Reid. How will they pay their rent in the future?
We can assist your tenant with enrolling them in iBank if they are Clarien clients and setting up a standing order. Or, your tenant can also make a quick deposit at either Point House or Paget Plaza. Equally, your tenant can transfer their rent from their financial institution. Call us or stop by and we will help.
To make way for more innovative and engaging ways to serve you better, In-Person Teller Services will no longer be available at our Reid Street Branch after April 29, 2022.
As we embark on this digital journey together, we encourage you to explore our robust and convenient digital tools such as iATM, iBank and No Wait Deposits for your everyday banking transactions.
Teller services will no longer be available at the 19 Reid Street branch after April 29, 2022 as Point House services rise to Clarien’s high standards for performance and client satisfaction.
The branch at 19 Reid Street will remain open in the interim for emergency and pre-ordered cash and coin collection services only at the Welcome Desk.
- The Clarien Concierge Team and volunteers from Age Concern will be at 19 Reid to demonstrate self-service options to clients.
- In-branch signage is in place to encourage use of digital and self-service solutions.
- The iATM will remain functional until further updates are provided.
No. Clarien is proud to be leading its clients and the Bermuda banking sector through this digital banking transformation. The increase in adoption in digital and self-service banking by Clarien clients and the corresponding decrease in volumes of in-person at-teller transactions has enabled us to accelerate this change. Personal and personalised banking experiences will continue to be the central pillar of Clarien’s service model combined with best in market digital services and solutions that empower clients with information to manage their finances and track achievement towards financial goals.
Clarien is making these changes in order to specialise in helping Personal Banking clients achieve financial goals and facilitate clients conducting their banking transactions in the most convenient and effective ways possible. This enables us to reallocate staff to positions dedicated to face-to- face client interactions oriented around personal relationships and achievement of financial objectives using modern banking tools. We have invested in our people, technology and processes to deliver more financial solutions and digital capabilities for our clients. With these advancements, Clarien’s clients are able to conduct all their transactional banking without travelling to a branch.
Teller fees are currently waived as we transition to digital banking. However, please note that teller services will end after April 29.
You may access our new iATMs at nine locations across the island to check your account balance, complete withdrawals and transfer funds. You may also access the Clarien No Wait facilities for deposit transactions.