Your Trusted Advisors
Thanks to his five years’ experience in brand management, logistics and marketing, Nicholas Moulder has developed a varied skillset including effective communication, relationship building and leadership abilities. As a Relationship Manager at Clarien, Nicholas puts those skills to good use and is primarily responsible for the management of existing and development of new commercial banking relationships with Clarien Bank. He also takes part in the day to day management and the enforcement of policies and procedures of the Commercial Banking department.
In his previous profession, Nicholas worked with Burrows Lightbourn as a Brand Manager, overseeing a portfolio of five key brands including Heineken. While there, he was responsible for creating and managing relationships with 182 different accounts across the Island, increasing sales by 20% over a five year period, through the implementation of various sales and marketing initiatives.
Nicholas is a graduate of the University of Huddersfield, in the U.K., where he graduated with first-class honours (2.1). He is also the recipient of numerous scholarships (ABIC and PartnerRe).
Associate Relationship Manager
As an Associate Relationship Manager, Paul Brown is considered to be highly motivated and brings many years of knowledge of financial administration and client service to his role at Clarien. Currently responsible for developing and managing relationships with small business entities and generating new business, Paul also assists the Commercial Banking department in achieving profitability, sales and quality service objectives. Additionally, he helps to develop solutions through the use of the Bank’s products and services to meet commercial clients’ needs.
Paul is a past recipient of Clarien’s CEO Award, an honour presented annually to a Bank employee who goes above and beyond by showing up authentically each day, being client-driven and consistently acting with integrity. Formerly a member of Clarien’s Client Service Centre, Paul has proven himself to think innovatively, focus on teamwork in day-to-day interactions, and dependably deliver on our Purpose.
VP, Head of Payments
Florence Smith works closely with the Chief Banking Officer, Chief Digital and Marketing Officer and other key stakeholders to build, execute and evaluate the product and service suite to support Clarien Bank’s eChannels, including Debit & Credit Cards, Merchant Acquiring, eCommerce and ATM infrastructures. She is responsible for building product lines and business understanding performance and increasing revenues for each product line.
Florence was previously Group Head, Vice President Head of Merchant Services at Butterfield Group with responsibility for Bermuda and the Cayman Islands, and was instrumental in the growth and profitability of the Bank’s merchant services portfolio. She has held progressively senior positions in banking and e-commerce industries and was among the first payment professionals to receive a Certified Payments Professional designation from the Washington D.C.-based Electronic Transaction Association (ETA). ETA is the international trade association representing more than 500 companies that offer electronic transaction processing products and services (companies include Apple, Amazon Google and PayPal).
Florence holds designations and diplomas in hotel management from the American Hotel and Motel Association and Bermuda College, and has served on the Business Technology Division of the Bermuda Chamber of Commerce.