VP, Head of Commercial Banking
Bermudian Andrew Cassidy brings more than 20 years’ experience in the financial services industry to Clarien’s Commercial Lending team and a proven record of successfully managing risk while growing local and international client relationships.
Prior to joining Clarien in March 2017, Andrew was a Senior Relationship Manager, Corporate & Commercial Lending for Scotiabank & Trust (Cayman) Limited in the Cayman Islands where he was responsible for managing a large corporate portfolio of more than 100 clients with credit facilities of US$250 million.
Previously, Andrew served as Vice President & Senior Relationship Manager with HSBC Bank (Cayman) Limited’s Commercial Banking department, having held a similar position with HSBC in Bermuda from 2007-2013. Prior to this, his previous roles at HSBC Bermuda included Merchant Services Manager, Electronic Banking and Fund Valuator, Corporate Trust Services. Before joining HSBC in 1997, he was treasurer for Bermuda Financial Network Ltd.
Andrew earned a Bsc. in Business Administration with a Major in Accounting from Drexel University, Philadelphia, and also holds a diploma in Business Administration from Bermuda College.
Business Development & Sales Manager, Commercial Banking
Heather Lamb joined Clarien Bank in March 2016 as Business Development and Sales Manager in Commercial Banking. Heather’s key focus is to seek out new business opportunities within the Bermuda marketplace, build and cultivate strong relationships for Clarien and enhance the customer experience and product offering by aligning goals and objectives with Clarien products and services. She has extensive experience in relationship management, sales, marketing and business development.
Prior to joining Clarien, Heather was the Director of Sales at Elbow Beach Hotel, Bermuda. She has enjoyed a lengthy tenure in the hospitality sector working for organisations such as Cambridge Beaches, Fairmont Hotels & Resorts and Destination Hotels & Resorts, both locally and overseas. Heather possesses a Bachelors of Arts (European Studies with Spanish) from the University of Durham, U.K. and an Associates Degree in Hospitality Management from the Bermuda College, Bermuda.
Senior Commercial Banking Coordinator
In her role as Senior Commercial Banking Coordinator, Crystal Botelho is responsible for providing administrative support to the SVP Banking and Commercial Banking Team and assisting with the processing and completion of client requests and queries. She is responsible for the setup of new Commercial Banking client accounts and ensures that all required KYC documents are received. Crystal joined Clarien in September 2011 as Business Banking Administrator, having previously worked at First Bermuda Group as Loan Administrator.
She began her banking career in 2003 with Butterfield Bank as Vault/Insurance Administrator. Crystal graduated from Bermuda College with a Certificate in Office Assistance.
Product Manager, eChannels
Florence Smith works closely with the Chief Banking Officer, Chief Digital and Marketing Officer and other key stakeholders to build, execute and evaluate the product and service suite to support Clarien Bank’s eChannels, including Debit & Credit Cards, Merchant Acquiring, eCommerce and ATM infrastructures. She is responsible for building product lines and business understanding performance and increasing revenues for each product line.
Florence was previously Group Head, Vice President Head of Merchant Services at Butterfield Group with responsibility for Bermuda and the Cayman Islands, and was instrumental in the growth and profitability of the Bank’s merchant services portfolio. She has held progressively senior positions in banking and e-commerce industries and was among the first payment professionals to receive a Certified Payments Professional designation from the Washington D.C.-based Electronic Transaction Association (ETA). ETA is the international trade association representing more than 500 companies that offer electronic transaction processing products and services (companies include Apple, Amazon Google and PayPal).
Florence holds designations and diplomas in hotel management from the American Hotel and Motel Association and Bermuda College, and has served on the Business Technology Division of the Bermuda Chamber of Commerce.