Protect Against Financial Fraud and Scams

To ensure you and your money are safe, Clarien has put together a few tips and simple steps to help you protect against fraudsters who are targeting Bermuda.  These fraudsters are using increasingly sophisticated scams that aim to trick you into giving up your personal information to them. 

Safety TiPs and Reminders

Security Videos

Security Tips

3 Videos

Support and Resources

Spam is any kind of unwanted, unsolicited digital communication that gets sent out in bulk. Often spam is sent via email, but it can also be distributed via text messages, phone calls, or social media. Using your email spam filter can help reduce the threat of spam messages:


  1. On your computer, open Gmail.
  2. Select one or more emails.
  3. At the top, click Report spam .

Delete Spam

  1. On your computer, open Gmail.
  2. In the main menu, on the left, click More Spam.
  3. At the top, click Delete all spam messages now.
  • You can also select specific emails you want to remove, then click Delete forever.
Outlook and Hotmail
  1. Click Home > Delete group > Junk > Junk E-mail Options.
  2. Choose the level of protection you want.

Delete Spam

You can tell Outlook to delete all suspected junk messages instead of moving them to the Junk E-mail folder. This takes away your ability to review messages for possible false positives, so consider the risks of using this option.

  1. In Mail, click Home > Junk > Junk E-mail Options.
  2. On the Options tab, check the Permanently delete suspected junk email instead of moving it to the Junk E-mail folder box.
  1. Go to Yahoo Mail.
  2. Select the email.
  3. Click Mark as Spam.


Tips to avoid spam in the future

  • Don’t reply to unknown senders.
  • Be careful who you give your email address to.
  • Never reply to email subscriptions asking to be removed.
  • Don’t sign up with sites that claim to remove your email from spam lists. While some are legitimate, many are address collectors used by spammers.

An antivirus product is a program designed to detect and remove viruses and other kinds of malicious software from your computer or laptop.

Malicious software – known as malware – is code that can harm your computers and laptops, and the data on them. Your devices can become infected by inadvertently downloading malware that’s in an attachment linked to a dubious email, or hidden on a USB drive, or even by simply visiting a dodgy website.

Once it’s on your computer or laptop, malware can steal your data, encrypt it so you can’t access it, or even erase it completely. For this reason it’s important that you always use antivirus software, and keep it up to date to protect your data and devices.

  • Your OTP (One-time Password)is the number generated by your token to access your Clarien iBank account. Your OTP should never be shared.
  • Use your Clarien Soft Token for easy iBank access: For a secure, convenient way to authenticate transactions, download the Clarien Soft Token today from the Google Play or App Stores.
  • Soft Token Prompts: Only answer “Yes” to a soft token prompt if you are certain that you initiated an action. Clarien’s Client Service Centre will not initiate an action requiring a soft token prompt on your behalf. Immediately hang-up if someone claiming to be from Clarien asks you to do this and call the Client Service Centre directly on  441-296-6969 to report the incident.
Always remember your ABCs
  • Don’t Assume: If someone sends you a text or WhatsApp message, don’t assume he or she is someone you know.
  • Don’t Believe: Clarien will never call you to ask for any codes or online banking details, and we’ll never ask you to send your money to another account—but fraudsters might.
  • Always Confirm: If you’ve been contacted out of the blue, the person might not be who they say they are.