Protect Against Financial Fraud and Scams
To ensure you and your money are safe, Clarien has put together a few tips and simple steps to help you protect against fraudsters who are targeting Bermuda. These fraudsters are using increasingly sophisticated scams that aim to trick you into giving up your personal information to them.
Safety TiPs and Reminders
- Listen closely for callers who pretend to be from a company you trust, including calls from WhatsApp. The caller may be a real person, or it may even sound like a robo call or computer.
- End the call if the caller asks for your personal data like passwords and security codes, or tells you to transfer money. Do not provide any information and end the call immediately.
- Call the company back using their publicly listed phone number. If the caller tries to convince you that you cannot call back and that you must take immediate action, hang up. It is a scam.
- Verify Clarien calls. If the scammer claims they are calling from Clarien, give us a call immediately. We will never ask for your information on a phone call.
- Do not call suspicious numbers. If you are asked to call a number that does not appear to be legitimate, do not make the call.
Support and Resources
Spam is any kind of unwanted, unsolicited digital communication that gets sent out in bulk. Often spam is sent via email, but it can also be distributed via text messages, phone calls, or social media. Using your email spam filter can help reduce the threat of spam messages:
|Outlook and Hotmail
You can tell Outlook to delete all suspected junk messages instead of moving them to the Junk E-mail folder. This takes away your ability to review messages for possible false positives, so consider the risks of using this option.
Tips to avoid spam in the future
- Don’t reply to unknown senders.
- Be careful who you give your email address to.
- Never reply to email subscriptions asking to be removed.
- Don’t sign up with sites that claim to remove your email from spam lists. While some are legitimate, many are address collectors used by spammers.
An antivirus product is a program designed to detect and remove viruses and other kinds of malicious software from your computer or laptop.
Malicious software – known as malware – is code that can harm your computers and laptops, and the data on them. Your devices can become infected by inadvertently downloading malware that’s in an attachment linked to a dubious email, or hidden on a USB drive, or even by simply visiting a dodgy website.
Once it’s on your computer or laptop, malware can steal your data, encrypt it so you can’t access it, or even erase it completely. For this reason it’s important that you always use antivirus software, and keep it up to date to protect your data and devices.
- Need antivirus software? Here’s a list of the best antivirus software for 2024: https://www.pcmag.com/picks/the-best-antivirus-protection
- Your OTP (One-time Password)is the number generated by your token to access your Clarien iBank account. Your OTP should never be shared.
- Use your Clarien Soft Token for easy iBank access: For a secure, convenient way to authenticate transactions, download the Clarien Soft Token today from the Google Play or App Stores.
- Soft Token Prompts: Only answer “Yes” to a soft token prompt if you are certain that you initiated an action. Clarien’s Client Service Centre will not initiate an action requiring a soft token prompt on your behalf. Immediately hang-up if someone claiming to be from Clarien asks you to do this and call the Client Service Centre directly on 441-296-6969 to report the incident.
Always remember your ABCs
- Don’t Assume: If someone sends you a text or WhatsApp message, don’t assume he or she is someone you know.
- Don’t Believe: Clarien will never call you to ask for any codes or online banking details, and we’ll never ask you to send your money to another account—but fraudsters might.
- Always Confirm: If you’ve been contacted out of the blue, the person might not be who they say they are.