Customer Protection
Customers are asked to immediately report suspicious activity by calling the Clarien Client Service Centre on +1 441 296 6969 or send suspicious emails to phishing@clarienbank.com.
Customers are reminded to beware of fraudulent websites and/or emails that falsely appear to represent Clarien. These sites or messages – known as “phishing” – are designed to steal your identity and fraudulently transfer money out of your online bank account(s).
Do not call suspicious numbers
Emails that ask you to call a number that does not appear to be legitimate should be considered suspicious. Do not call the number – contact us directly instead.
Verify the Clarien website
Use the site identity button of your web browser to verify that you are on a legitimate website prior to entering your username and password or answering security questions.
Your online security is important to us. To enhance your protection and decrease fraud probability, you are reminded of the following:
- Protect Your OTP code
- Your OTP (One-time Password)is the number generated by your token to access your Clarien iBank account. Your OTP should never be shared.
- Use your Clarien Soft Token for easy iBank access: For a secure, convenient way to authenticate transactions, download the Clarien Soft Token today from the Google Play or App Stores.
- Soft Token Prompts: Only answer “Yes” to a soft token prompt if you are certain that you initiated an action. Clarien’s Client Service Centre will not initiate an action requiring a soft token prompt on your behalf. Immediately hang-up if someone claiming to be from Clarien asks you to do this and call the Client Service Centre directly on 441-296-6969 to report the incident.
Protecting you is our priority. As a Bermuda Regulated Financial Institution, we are required by law to ensure that customer information is complete, accurate and up to date. This is also a client service priority—part of our commitment to keep your money safe and protect us both against fraud and financial crime.
From time to time we must ask you for proof of identity and residence—even if you have previously provided that information and the details have not changed. You will receive these requests only by mail or by secure message through Clarien iBank. Your prompt response helps ensure your information is secure, compliance is maintained, and we are able to serve and communicate with you efficiently.
We understand that this aspect of legal compliance can be burdensome, and we apologise for any inconvenience you may experience. Call us at 296-6969 or email ServiceCenter@clarienbank.com if you have any difficulty. We will be very happy to help, as our goal is to make the process as smooth as possible while ensuring your ongoing financial protection.
If you have received a request from Clarien to update your personal customer information and have not yet done so, your account may be blocked. To have your account reinstated you must supply documentation in person or contact ServiceCenter@clarienbank.com or call us on 296-6969 as soon as possible.
When requested, you must provide an up to date version of required account documents. Where a certified copy is required, we can copy and certify original documents free of charge if you bring them to a Clarien branch.
Please select the appropriate account type(s) below to review required documentation, forms to be completed and a checklist for reference to ensure that your submission will be complete.
- Personal Name Account(s)
- Incorporated Entity Account(s)
- Trust Account(s)
- Association, Charities and Church Account(s)
- Sole Trader/Partnership Account(s)
The requested documentation should be returned via one of the following methods:
Digitally upload your copies via our Digital Account Maintenance solution
Email full colour scanned certified copies to ServiceCenter@clarienbank.com
Mail full colour copies to: Clarien Bank Ltd., PO Box HM 665, Hamilton HM CX
Hand deliver original document or coloured copies to our Point House location so that we may scan them.
Protecting Your Deposits in Bermuda
Deposit insurance minimises risk to depositors, contributing to the stability of the Bermuda financial sector.
The Deposit Insurance Act 2011 has established a ‘Deposit Insurance Scheme’, providing deposit insurance protection up to a maximum of $25,000 in the event that a bank or credit union experiences solvency problems or fails.
An insured deposit is a deposit in Bermuda Dollars (including any accrued interest) placed with a Bermuda bank or credit union as either:
(a) deposit in a savings account; or
(b) deposit in a fixed deposit account or
(c) deposit in a current account.
BERMUDA DEPOSIT INSURANCE CORPORATION (BDIC)
The BDIC is the corporate body with sole responsibility for the administration of the Scheme and the Deposit Insurance Fund from which all compensation will be paid to insured depositors and all premiums collected from Scheme members.
ELIGIBILITY
For more information on your eligibility for deposit insurance coverage, please visit the BDIC online at www.bdic.bm.
REGISTER OF INSURABLE CLARIEN BANK DEPOSIT PRODUCTS
The following Clarien Bank deposit products are registered BDIC insurable products subject to protection per the Deposit Insurance Act 2011:
For additional information, please visit www.bdic.bm*.
*Please be advised that by clicking on the BDIC link, you are leaving the clarienbank.com website. Clarien Bank is not responsible for the content of third party websites.