MIGRATION PREVIEW FOR PERSONAL BANKING
The NEW iBank is launching on November 12th!
Beginning November 12, you can register for the NEW iBank platform. Everyone is required to register again. Your current login details and hard or soft token will not allow you to access the new online and mobile banking systems.
Here’s a list of things you will need to create a new iBank profile:
1. Your Customer ID
By this time, you would have received an iBank secure message with your Customer ID. A Welcome Email that contains your Customer ID will also be sent on Friday, November 8. Be sure to record this and keep in a safe place.
2. Your iBank Username
Make sure you remember your current iBank Username. You will need it to register.
IMPORTANT: Do not share your Bank credentials including your Customer ID, Username, Password and OTP with anyone.
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3. Your NEW Clarien Security Token
Download the Clarien iSecure (soft token app) from the Apple App Store (iOS) or Google Play Store (Android).
If you selected the hard token option, make sure to have your Clarien Security Key (USB hard token device) on-hand when you register.
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4. Your mobile device
- To receive a One-Time Password (OTP) via text message for verification
- To scan the QR code to enroll your iSecure app
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5. Get a NEW Clarien Security Token
- To access your email and configure your Clarien iBank account
- To display the enrollment QR code for your iSecure app
- To connect your Security Key USB hard token device
IMPORTANT: Regularly update your devices, including computers and smartphones, with the latest security patches and software updates to protect against vulnerabilities that could be exploited by hackers.
For Apple users, make sure your devices are updated with the latest versions of iOS, Safari and Chrome.
The entire registration process should take no longer than 10 minutes. You can preview the step-by-step instructions here:
Quick Start Guide iSecure App (Soft Token)
Quick Start Guide Security Key (Hard Token)
If you have questions or need assistance, please call our Client Service Centre at 441.296.6969.