As a Bermuda Regulated Financial Institution, we are required by law to ensure that customer information is complete, accurate and up to date. This is also a client service priority—part of our commitment to keep your money safe and protect us both against fraud and financial crime.
From time to time we must ask you for proof of identity and residence—even if you have previously provided that information and the details have not changed. You will receive these requests only by mail or by secure message through Clarien iBank. Your prompt response helps ensure your information is secure, compliance is maintained, and we are able to serve and communicate with you efficiently.
We understand that this aspect of legal compliance can be burdensome, and we apologise for any inconvenience you may experience. Call us at 296-6969 or email ServiceCenter@clarienbank.com if you have any difficulty. We will be very happy to help, as our goal is to make the process as smooth as possible while ensuring your ongoing financial protection.
If you have received a request from Clarien to update your personal customer information and have not yet done so, your account may be blocked. To have your account reinstated you must supply documentation in person or contact ServiceCenter@clarienbank.com or call us on 296-6969 as soon as possible.
IMPORTANT: A request for updated Customer Information will only ever be mailed personally to your primary address. Clarien will never ask you for this information over the phone or via email or text message. If you receive an online request for personal information immediately report it to the Clarien Client Service Centre on 441 296 6969 or send suspicious emails to email@example.com
What information do I need to provide?
When requested, you must provide an up to date version of the following documents. Where a certified copy is required, we can copy and certify original documents free or charge if you bring them to a Clarien branch.
Where do I send the information?
The requested documentation should be returned via one of the following methods:
What if I am having trouble locating or submitting my information?
If you have any questions or need assistance, please contact our Customer Service Centre on 296-6969 or ServiceCenter@clarienbank.com