MIGRATION PREVIEW FOR COMMERCIAL BANKING
The NEW iBank is launching on November 12th!
Beginning November 12, you can register for the NEW iBank platform. Everyone is required to register again. Your current login details and hard or soft token will not allow you to access the new online and mobile banking systems.
Here’s a list of things you will need to create a new iBank profile:
1. Your User ID
By this time, you would have received an iBank secure message that contains your User ID. Your User ID is a 10-digit number (includes your CIF number plus Username). Be sure to record this and keep in a safe place. You will need this to log in.
2. Your NEW Clarien Security Token
Download the Clarien iSecure (soft token app) from the Apple App Store (iOS) or Google Play Store (Android).
If you selected the hard token option, make sure to have your Clarien Security Key (USB hard token device) on-hand when you register.
3. Access to the Email Associated with Your Account
A One-Time Password (OTP) will be sent to this email address for verification.
IMPORTANT: Do not share your Bank credentials including your Customer ID, Username, Password and OTP with anyone.
4. Your mobile device (if using iSecure)
- To scan the QR code and enroll your iSecure app
- To authenticate using iSecure via biometric or PIN
5. A desktop computer, laptop or tablet
- To access your email and configure your Clarien iBank account
- To display the enrollment QR code for your iSecure app
- To connect your Security Key USB hard token device
IMPORTANT: Regularly update your devices, including computers and smartphones, with the latest security patches and software updates to protect against vulnerabilities that could be exploited by hackers.
For Apple users, make sure your devices are updated with the latest versions of iOS, Safari and Chrome.
The entire registration process should take no longer than 10 minutes. You can preview the step-by-step instructions here:
Quick Start Guide iSecure App (Soft Token)
Quick Start Guide Security Key (Hard Token)
If you have questions or need assistance, please call our Client Service Centre at 441.296.6969.