COMMERCIAL BANKING FOR EXISTING CLIENTS
iBank Registration with iSecure (Soft Token) User Guide
WHAT YOU NEED BEFORE YOU START:
- Your User ID sent via iBank Secure Message. Your User ID is a 10-digit number (includes your CIF number plus Username). You will need this to log in.
- Your mobile device to access the iSecure app (soft token).
- Access to the email associated with your account. You will receive a One-Time Password (OTP) sent to this email address.
- A desktop computer, laptop or tablet to access the iBank registration portal
Please make sure that we have your most current email address and mobile number on file. To update your contact information, please log in to iBank and send a secure message or call the Client Service Centre at 441.296.6969.
IMPORTANT: Do not share your bank credentials with anyone, including your Customer ID, OTP and User ID.
Step 1
Download the iSecure app on your mobile device.
Step 2
From your computer, go to the clarienbank.com homepage and click on the iBank button at the top right corner of the page.
Step 3
On the landing page, scroll down and click Register.
Step 4
Enter your User ID. Your User ID would have been sent to you through an iBank Secure Message. Do not share your User ID with anyone.
Step 5
When you click Continue, a One-Time Password (OTP) will be sent to the email address associated with your account.
Step 6
Enter the 6-digit OTP sent to your email. Your OTP will expire in three minutes. Do not share your OTP with anyone.
Step 7
Click Continue.
Step 8
Select Authenticate with iSecure app as your preferred method of security authentication and click Continue.
Step 9
The enrollment QR code will be displayed on your screen. You will need the iSecure app to scan this code.
Step 10
Open the iSecure app on your mobile device.
Step 11
Review the Privacy Policy. Tick the box to accept, then press Submit.
Step 12
Enable iSecure to send you notifications. Select Allow to be able to review authentication requests easily.
Step 13
Press Enroll.
Step 14
Enable iSecure to access your camera. Select Allow to be able to scan the QR code for enrollment.
Step 15
iSecure will open the camera on your device. Hold your device in front of the QR code on your computer screen. Once detected, it will scan automatically.
Step 16
Set up your authentication method by selecting either biometric verification or PIN.
Step 17
If you prefer biometric, iSecure will use the facial ID or fingerprint information already set up on your device. Select Allow.
Step 18
If you choose PIN, enter the PIN that is already set on your device. Re-enter your PIN. Select OK. Do not share your PIN with anyone.
Step 19
Your iSecure security token registration is complete.
Step 20
Return to your computer screen and click Continue.
Step 21
Click Log In to iBank to continue setting up your online banking profile.
Step 22
Enter your User ID then click Continue.
Step 23
Set your New Password.
Step 24
Accept the Clarien iBank Terms & Conditions by ticking the box. You will not be able to proceed without completing this step.
Step 25
Complete the authentication process using iSecure. On the app, press Check Pending Request and approve using biometric or PIN.
Step 26
Your iBank registration is complete. Click Go to Login Page to continue.
Step 27
Enter your User ID and your New Password, then click Login.
Step 28
Complete the authentication process using iSecure.
Step 29
Review the Terms. Select Agree to continue.
Step 30
Your iBank account is all set up! You may now begin managing your accounts and completing transactions.
iSecure (Soft Token) FAQs
No, you can have only one soft token on your phone. For additional profiles, you must use hard tokens or have one soft token per separate phone.
No, you can have only one soft token on your phone. Clients will need to choose iSecure for Personal and Hard Token for Corporate.