Credit Cards

Hotel, flights and more – My Rewards is powered by the largest travel portals in the world, which means thousands of more options for customers to choose from at the best rates. My Rewards provides access to:

• 70,000+ daily flights to 1,700+ destinations
• 400,000+ hotels in 250,000+ cities
• 50,0000+ activities, tours and shows
• 29,000+ car rental companies in 200 countries

• My Rewards features a user-friendly mobile app and web portal, as well as chat and voice, to make points redemption and customer service faster and easier.
• The My Rewards mobile app is available for iOS and Android devices (search for “My Rewards Loyalty Solutions”).
• The My Rewards web portal is available at www.go2redeem.com.

• Now it’s even easier for our Visa® cardholders to earn and redeem points.
• The split payment option allows customers to either pay with their points, pay with their card or combine the two to complete purchases.

• 24/7 real time customer service from My Rewards 24/7 via chat or concierge
• The chat feature is available via the My Rewards mobile app and the web portal.

Who is eligible for the Visa® Rewards Programme?

All Clarien Bank Visa® credit card holders are eligible for the programme.

What is the split payment option?

If your point balance is too low to redeem what you’re looking for, you can combine your points and registered cards in My Rewards to complete purchases.

When is My Rewards available?

My Rewards is available April 1, 2019 and you can download the app at any time in iOS and Android app stores, as well as online.

What are the travel benefits of My Rewards?

Hotel, flights and more – My Rewards is powered by the largest travel portals in the world, which means thousands of more options for customers to choose from at the best rates. My Rewards provides access to:

• 70,000+ daily flights to 1,700+ destinations
• 400,000+ hotels in 250,000+ cities
• 50,0000+ activities, tours and shows
• 29,000+ car rental companies in 200 countries

How can I redeem Gibbons gift card and Colonial voucher redemptions?
Both redemptions are currently managed by Visa support center representatives via chat or if required by phone. Please confirm how many points and which offer (Gibbons Co or Colonial Insurance) you would like to redeem. Visa teams will forward you an email confirming the redemption request. We anticipate automating this process within the next 2-3 months.

My Rewards App

How do I register in My Rewards?

1. Once the App is downloaded, select the option: “I want to use My Rewards,“ then register your email and the card associated with My Rewards.
2. Create a password and complete registration by accepting the Terms & Conditions.

Once registered, how do I begin to use the My Rewards app?

When logging in to My Rewards, you’ll always find options to enjoy a great experience. Select “About my rewards” or “Start using my rewards now”:

About My Rewards: Choose from 1 of 5 options – (Not sure what this is. The options 1 of 5 after clicking on “start using my rewards now” are: 1. Book Flights, 2. Book hotels, 3. Book car rental, 4.Book activity, 5. I have a question)

• Redeeming points for travel
• Using points for activities
• My Rewards is always by your side
• Pay like never before
• Tell us what you think

Start Using My Rewards Now: Select this option to choose flights, hotels and activities

Can I view my transactions in the My Rewards app?

Yes, you can see your transaction history, the card associated with My Rewards, and your points balance.

What are the available customer service options?

In the app, select “I have a question.” The live chat feature lets you communicate with a support agent in real time to support you.

How do I log off within the MyRewards app?

Once logged on the app, please select:

1. “I have a question”

2.” How Many points do I have”

3. Great, see mypoints now
4. Click on the bubble that appears at the down right corner of the app, it looks like a chat bubble in blue and yellow colors.
5. Click on the configuration icon (it is a configuration wheel).
6. You are going to see the Log out button

My Rewards Web

Which browser(s) should I use when accessing My Rewards online?

For an optimal customer experience, please use Firefox, Google Chrome, or Microsoft Edge.

How do I register for My Rewards online?

Visit go2redeem.com to register your email address and your card information. Create a password and complete registration by accepting the Terms and Conditions.

Which customer service options are available online?

On the web platform, you’ll see the option “I have a question” where you can find answers to: How many points do I have? Changes to my account, Choose payment method, Take me to the tutorial.

You may also select the chat option for real time assistance.

How do I access account information online?

Access your account information via the drop-down menu in the top right-hand corner of the screen. Here you can view your name and email address, change your password, check out the My Rewards tutorial, read the Terms & Conditions, and log out via the drop-down menu in the top right-hand corner of the screen.