iBank Retail Quick Start Guide
Welcome to Clarien Bank! This guide is designed to help you set up access to Bermuda’s most transformative banking platform – the NEW Clarien iBank system. From enhanced features and functions to seamless transfer capabilities, we are confident that you will enjoy the ease and innovation of your new online banking platform.
Here’s what you’ll need:
- You must first have an established Clarien Bank account to access the iBank system.
- Locate your customer information provided in your Clarien Welcome email.
- Please download the Clarien iSecure app from the Google Play Store or iOS App Store. Clarien iSecure is your soft token and multi factor authenticator (MFA), which is required to securely access your online account.
- You will need to access both the Clarien iBank registration on your desk or laptop and your Clarien iSecure app at the same time in order to get set up.
Let's get started
- Open the Clarien iSecure app and review the Privacy Policy. If you accept, tick the box, then submit.
- Choose whether to allow Clarien iSecure to send you notifications. By selecting Allow, you are able to review verification requests more easily.
- Then proceed to the Enroll screen. To register the app, select allow when prompted so that the app can take pictures and record video. This is needed for QR code functionality.
- When the iSecure enroll screen appears, return to the Clarien iBank login screen on your desk or laptop.
- Select Clarien iSecure (MFA) registration.
- Enter your Username, which is provided in your Clarien Welcome email, then Continue.
- Enter your Customer ID, which is also provided in your Clarien Welcome email.
- Select Continue.
- A One Time Password, or OTP, will be emailed to the mobile device or email registered with Clarien.
- Enter your OTP, then select Continue.
- Select Clarien iSecure as your token type, then Continue.
- An enrollment QR code will now display on the screen.
- Return to your Clarien iSecure app and click on the Enroll button.
- iSecure will open the camera on your device. Please hold your device in front of the Clarien iBank QR code to scan it.
- Once detected, your device will scan the QR code automatically.
- Select OK to confirm your Notifications Settings. You may choose to go into your device setting later to make any changes. The iSecure app will then retrieve the registration request from your iBank account.
- Set up your authentication method by selecting whether to use biometric authentication or create a PIN. If biometric, the iSecure app will use the facial ID or fingerprint information already set up on your device.
- If you choose PIN, you’ll set up a 4 digit PIN on the next screen. Then, re-enter your PIN to confirm. Select OK.
- The iSecure app will then validate your PIN.
- Once validated, click on the Check Pending Request button.
- Congratulations! You have now successfully registered your Clarien iSecure authenticator app. You may now return to Clarien iBank to log in.
- On the Clarien iBank login page, enter your Username and select Continue.
- Clarien iSecure Verification will then occur.
- During your first login session, you will be prompted to Enter a New Password. Your password must contain a least 8 characters and should contain numbers, upper and lowercase letters and a special character or symbol. (Insert New Password screen)
- Enter your new password and confirm.
- Review the Clarien iBank Terms and Conditions, then tick the box if you agree to the terms.
- Finally, you may Opt in or Opt out of receiving Clarien Marketing material
- Your password is now reset. Click on the Login link at the bottom to access your account.
- Enter your Username and your new password.
- Clarien iSecure Verification will then occur.
- Review the Term and Select Agree or Disagree. (Insert Terms screen)
- If the Terms are agreed, your Clarien iBank Dashboard will display.
Your iBank account is all set up! You may now begin managing your accounts and completing transactions.
Need help?
Our team is here every step of the way! We encourage you to check out all of the resources that are available to support you through the system migration process. View video demos, tips and guides on clarienbank.com.
Please call us on 441.296.6969, email ServiceCenter@clarienbank.com or speak with your Clarien Relationship Manager for additional support.
Thank you for entrusting Clarien with your banking needs.