Code of Conduct
Clarien Bank Limited is pleased to announce our adoption and full support of the Bermuda Banking Code of Conduct (the “Code”).
The Code, developed in conjunction with all the Bermuda banks and the Bermuda Monetary Authority, reflects a voluntary set of standards and commitments designed to enhance our retail customers’ overall banking experience and elevate the quality of retail banking across the entire industry.
Download Bermuda Banking Code of Conduct
Clarien Statement of Principles
At Clarien Bank Limited, we believe in trust, integrity, and excellence in all our work. These principles reflect our dedication to our customers, employees, and the wider community. They ensure that we uphold the highest standards of ethical conduct and regulatory compliance. We strive to provide exceptional service and support to all our customers, including those who are vulnerable, through transparency, fairness, and respect in every interaction.
We value open and honest communication, providing clear and accurate information while strictly adhering to all relevant laws and regulations. We offer superior service and value through high-quality, innovative banking solutions that are fair, convenient and accessible.
We contribute positively to our community and support local initiatives. We believe in sustainability and in valuing and supporting our employees in a positive and inclusive work environment. We address customer complaints promptly and fairly. And we are committed to improving ourselves by regularly reviewing and enhancing our services and operations.
By living these principles, Clarien aims to build lasting relationships with our customers, based on trust, respect, and mutual success. We are dedicated to being a responsible, reliable, and respected financial institution in Bermuda and beyond.